Policy on Upgrading a Hosting Account Involving an Overage 

We offer a variety of hosting plans. Some plans such as our VPS plans have un metered monthly transfer quotas and are regulated by server transaction capacity. Other plans including our Windows 2000 and specific UNIX plans have specific monthly contract transfer or disk usage quotas and are therefore subject to overage charges.

Exceeding the monthly data transfer and/or disk usage limit is known as an "overage." If your hosting account experiences an overage, you have two options at your disposal. One option is to pay extra for the amount of data or usage that exceeded your monthly limit. A second option consists of upgrading your hosting account so that it absorbs all or some of the overage amount. This document provides information regarding that second option.

Overages are billed at the end of each month. All accounts have until the tenth day of the current month to process a hosting account upgrade for the overage accrued during the previous month. You can upgrade hosting accounts to a higher level to avoid overage charges. Upgrades processed before the tenth day will have all or some of the fees for the previous month's overage waived. See Examples 1 and 2 below for details. 

If you have an overage at the end of a month, we will send you an overage notification. If you receive a notification, you need to do the following prior to the tenth of the current month:

• Process the upgrade to the hosting account.
• Pay the overage amount in full.

IMPORTANT: The account will be billed for the previous month's overage if the upgrade to the hosting account is made after the tenth of the current month.

The following two examples illustrate the types of hosting plan upgrades that customers can use to resolve an overage situation:

Example 1: Upgrading to Cover the Entire Overage

Some customers may choose an upgrade that covers the entire overage. For instance, let's say that a customer on a plan experiences an overage of 100 MB for the month of February. On February 28, Billing automatically sends an overage e-mail notification to the customer. On March 9, the customer upgrades to a higher transfer quota plan. Upgrading to the plan covers the cost of the entire 100 MB overage. As the upgrade took place prior to March 10, the customer will not need to pay for the overage. Sales will then send an message to Billing requesting that the overage amount be zeroed-out. As a result, the customer will now pay a pro-rated fee on the higher quota plan. Further, depending on how much time remained on the customer's plan, the customer will receive a pro-rated credit for that plan.

Example 2: Upgrading to Cover a Portion of the Overage

Some customers may choose an upgrade that covers a portion of the overage. For instance, let's say that a customer on a plan which allows for 3000 MB of data transfer per month, experiences a 3100 MB data transfer overage for the month of February. Thus, the customer's data transfer total is 6100 MB. On February 28, Billing automatically sends an overage e-mail notification to the customer. Prior to March 10, the customer upgrades to a higher quota plan. As the new plan has a 5500 MB data transfer limit, the customer must pay for the 600 MB of overage (that is, 6100 MB minus 5500 MB) that remains for February. Sales then will send an e-mail message to Billing requesting that credit be applied to a portion of the overage invoice.

If you have any questions or concerns regarding overages and upgrades, contact sales@jenica.com.