File Restoration Policy

Keeping backups is an essential part of maintaining a web site. We archive copies of all sites that are designed, maintained and managed by us. In addition certain classes of servers are backed up to a redundant drive daily and all our server are backed up to tape. If you are maintaining your own site and/or are using ftp or our various control panels to maintain files yourself then it is your responsibility to assure that you have appropriate backups. However, we understand that accidents happen and will do our best to locate and restore files that may be lost. Usually there is no charge if the file is readily available, however we reserve the right to charge a reasonable fee to cover our costs.

Our tape back-up system is in place primarily as a disaster recover system. As an added service, we do provide restoration of customer files when requested -- however, these requests can only be fulfilled during those times that the tape drive is not busy backing-up the servers. There is a limited number of hours per day when restorations requests can be completed because the back-up process runs for much of the day. Because of these limitations and the necessity to use data center personnel to physically locate the tape a minimum fee of $150.00 will be charged if the only way to restore the files is from the tape archives..

To request file restoration, please send the following information to support@jenica.com:

1. Domain name of account in question.
2. The date from which the restore should be performed.
3. The files to be restored.
4. If we need to restore the whole site, please indicate accordingly.
5. Acknowledgement of minimum $150 restoration fee should the tape archive be required.

Typically, restores cannot be performed over the weekend.  Please allow 24-48 hours for restoration on weekdays.

** A minimum $150 restoration fee will be charged for all restore requests unless otherwise approved in advance.