Refund Policy

Jenica Corporation's web hosting plans carry a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, domain registration fees or specific additional services fees (see below). 

Setup and or domain registration fees are refundable for the following reasons only:
(1) the account order is cancelled prior to activation; or
(2) the domain name was not available at the InterNIC.

No refund is available after the 30th day.

Additional services such data transfer overages, disk space, pop accounts, domain registration fees, technical services provided to move domains or for design and programming etc. are non-refundable.

All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.

Refund policy on renewals
Renewals of web hosting contracts will be refunded if we are notified within the first 10 days following renewal date. No refunds will be granted for notifications received after this date.

Suspended or cancelled accounts
Accounts that are suspended or cancelled do to policy violations are not eligible for the 30 day guarantee. Refunds will be prorated based the term remaining less any costs and outstanding invoices. See our Acceptable Uses Policy for more information.

Refund Policy for Domain Pointers
No refund is given on 3 month contracts or less. Domain pointers who's terms are longer than 3 months will receive a refund on the balance of the term which exceeds 3 months.