Billing FAQ

• What are your billing procedures?
• Can I be invoiced through e-mail?
• Can I be billed by fax or by U. S. mail instead of by e-mail?
• Can renewals be automatically charged to my credit card?
• What forms of payment do you accept?

What are your billing procedures?

Our billing procedures are as follows:

Renewal annual hosting contracts with Jenica Corporation are billed and mailed between 45 and 60 days in advance of the effective date of the service. Payment must be received by the effective date of service in order to avoid interruption of service. If specific payment arrangements are requested prior to the effective date of service, we will make every effort to accommodate the request.

Renewal domain registrations are based on a two year minimum at $30.00 per year and are billed and mailed between 45 and 60 days in advance of the effective date of the renewal. Payment must be received at least 10 days prior to date of renewal in order to avoid interruption of service. Note: WE CANNOT BE RESPONSIBLE FOR THE LOSS OF ANY DOMAIN NAME THAT IS NOT RENEWED AT LEAST TEN DAYS BEFORE EXPIRATION. Additional registration periods are available at a reduced price for five years and for ten years service purchases.

Renewal search submission contracts with Jenica Corporation are billed and mailed between 45 and 60 days in advance of the effective date of the service. Payment must be received by the effective date of service in order to avoid interruption of service. If specific payment arrangements are requested prior to the effective date of service, we will make every effort to accommodate the request.

New orders are billed and mailed immediately and payment is expected within 7 days of receipt of the invoice. No service will provided without receipt of requested advance payment of deposit amount or in full amount.

Payment methods accepted are: business or personal checks, cash, MasterCard, VISA, American Express, Discover and qualified leasing contract. Jenica Corporation reserves the right to withhold services until checks, credit cards, and leasing contracts have been processed and cleared through our credit department. For additional information, contact credit@jenica.com

 Can I be invoiced through e-mail?

After you submit your NEW order, we will automatically send you an order confirmation indicating which plan you selected, the domain name, the amount, and the contract length. This confirmation serves as your invoice on NEW orders only. We do follow up with a faxed or U. S. mail invoice until renewal or unless you specify on your NEW order that you require a hard copy invoice to be either mailed or faxed to you.

Can I be billed by fax or by U. S. mail instead of by e-mail?

When you place your order through the on-line order form,  be sure to make a note in the comment section indicating that you will need a copy of your invoice sent to you either through U. S. mail or by fax. We will automatically e-mail you an order confirmation notice that will serve as an e-mail invoice.

Can my renewals be automatically charged to my credit card?

Yes, however if your card cannot be successfully charged on or before the renewal cut off date (expiration, change of address, over line etc.) we will attempt to contact you to correct the problem, however it is your responsibility to satisfy the invoice by some other means to avoid cancellation.

Upon renewal, you will receive an e-mailed confirmation.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express  and business checks. Payment by business check is acceptable, but we cannot set up accounts until payment is received.