CANCELLATION PROCEDURES

All cancellation request must be in writing.

The cancellation request may be sent via e-mail, surface mail or fax. (An e-mail request must originate from the e-mail address listed as that of the owner of the account.) Our fax number is 603.880.9209 and our mailing address is:

Jenica Corporation
10 Pine Street Extension, Unit 80
Nashua NH 03060

Cancellations via telephone must be followed up with a written verification. Listed below are our cancellation procedures.

HOW DO I CANCEL OR NON-RENEW MY ACCOUNT?

Please e-mail our sales department at sales@jenica.com to cancel your account. It is important to list the reason why you are canceling as there are several reasons why you may wish to close an account. See below for examples.

1. Non Renewal of Hosting Account
   If you are responding to a renewal invoice, please indicate NON-RENEW in the body of your message. You have up to the 5th day following the renewal date to NON-RENEW an account and still receive a credit or a refund. Refunds will not be issued if the cancellation request is received after the 5th day following the last date of renewal. 
    
2. Non Renewal of Domain
   You may request not to renew an existing domain name. Domain names must be renewed at least 10 days PRIOR to expiration and preferably 30 days prior, to assure that the name is not lost. We cannot guarantee that a name will remain available if it is allowed to lapse. Domain names are registered for the full term therefore no portion of the registration fee is refundable. Please review our Refund Policy.
    
3. Delinquent Account
   We try to accommodate our customers in every way and accept a variety of forms of payment. However, we have a responsibility to our suppliers and employees to be prudent. Therefore unless we make arrangements with a customer in advance we will automatically suspend and/or cancel accounts that are in arrears. Cancellation fees may apply. Please see our Cancellation Policy.
    
4. Plan Changes
   Customers can change their plans from one type to another without the need to cancel an account. Simply contact Sales by any of the methods listed on our Contact Page. Please be specific as to your request.
    
5. Cancellations within the 30-Day Money Back Guarantee period
   Each of our plans carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount (the amount you pay us), excluding setup fees and overages. This policy does not apply to any additional services such overages, disk space, pop accounts, etc. Please review our Refund Policy.

Please be advised that if you transfer to another host provider and you do not request that we cancel the account, you are 100% responsible for the hosting fees for the account until a request is submitted to us via e-mail, surface mail or fax. We do not have any way of using the NIC transfer as a form of cancellation; it is up to you to inform us directly.